Process Mining

What Is Process Mining?

Process mining is a technique to analyze and monitor processes. In traditional business process management, it is done with process workshops and interviews, which results in an idealized picture of a process.
Process mining, however, uses existing data available in corporate information systems and automatically displays the real process

Why use process mining?

Back in the day, process mapping had to be completed by teams of people who met together for several days to figure it out on a whiteboard or spreadsheet. In other words, it was a complete slog.
But thankfully, we can leave all that painful people-driven process mapping in the past.
Because today, process mining’s powerful algorithms and advanced data transformation make discovering and optimizing your processes fast, data-driven, and complete. And slog-free.


Process mining benefits

  • Survey processes everywhere across the enterprise—at high scale and low human effort
  • Analyze processes fully and accurately, based on the facts
  • Zero in on bottlenecks, deviations and inefficient processes that should be rethought or automated
  • Continuously monitor processes and measure improvements
  • Simplify compliance, with full audit trails
  • Use in any industry: financial services, telecommunications, manufacturing, healthcare or consumer goods and beyond
  • Analyze virtually any process in any functional area: contact centers, purchase-to-pay, order-to-cash, and many more.

How does process mining work?

As people and software robots work with corporate IT systems, their activities are captured by those systems.
Process mining transforms this data into an event log—and then creates visualizations of the end-to-end process, along with insightful analyses.
So you’ll have the facts you need to understand, improve, and monitor how things get done… anywhere they’re getting done.

Process discovery with event logs

Every enterprise system captures event data related to your processes. Process mining reads this data and transforms it into an event log. This event log contains three key pieces of information vital for process mining: a time stamp, a case ID, and an activity.

Zoom in on every process

Using the event log, process mining automatically creates a process graph that lets you understand every detail of your process — including the timing of each step and all the variations in process flows.

Focus, fix, and prioritize

The visualization capabilities built into advanced process mining tools help you in what should be optimized, how to do it, and what the return on your efforts will be.

Monitor performance

Advanced process mining solutions will continuously monitor and measure the results, so you’ll be the first to know if you’re on track or off base. Plus, you get a full audit trail for compliance purposes.